At True Religion Jeann, we are committed to delivering your order as quickly and safely as possible. Please read our shipping policy before placing an order.
Order Processing
- Orders are processed within 1–3 business days after payment has been successfully confirmed.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- During peak shopping periods, promotions, or holidays, processing times may be slightly longer.
Shipping Time
Estimated delivery times are:
- United States: 5–10 business days
- International Orders: 7–15 business days
Please note that delivery times are estimates and may vary depending on your location, customs clearance, weather conditions, or courier delays.
Shipping Charges
Shipping costs are calculated during checkout based on your delivery address and selected shipping method. Any available free shipping promotions will be displayed at checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 48 hours to become active after your order has been dispatched.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your purchase. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us immediately. We will do our best to update your information before your order is shipped.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your country’s customs authority. These charges are the responsibility of the customer and are not included in the product or shipping price.
Delayed or Lost Shipments
While we work with trusted shipping carriers, delivery delays may occasionally occur due to circumstances beyond our control, including weather conditions, customs inspections, or carrier issues.
If your package has not arrived within the estimated delivery timeframe, please contact us, and we will gladly assist you in tracking your shipment.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged package and product so we can investigate and provide a suitable solution.
Contact Us
If you have any questions regarding this Shipping Policy or your shipment, please contact our customer support team:
Email: [email protected]
