At True Religion Jeann, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully before requesting a return or refund.
Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must:
- Be unused, unworn, and in its original condition.
- Have all original tags attached.
- Be returned in its original packaging.
- Not show signs of washing, damage, or alteration.
Items that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale or clearance items
- Personalized or customized products
- Items returned without original packaging or tags
How to Start a Return
To request a return, please contact our customer support team with the following information:
- Your order number
- Your full name
- The reason for the return
- Photos of the item if it is damaged or incorrect
Email us at:
Our support team will review your request and provide return instructions if your return is approved.
Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If your refund is approved, it will be processed back to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Include clear photos of the product and your order number so we can resolve the issue as quickly as possible.
Exchanges
We currently offer exchanges for defective or incorrect items only.
If you need a different size or color, we recommend returning the original item (if eligible) and placing a new order.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.
Order Cancellation
Orders can only be canceled before they have been processed or shipped.
If your order has already been shipped, you will need to follow our return process after receiving the package.
Contact Us
If you have any questions regarding our Refund and Returns Policy, please contact us:
Email: [email protected]
